What data we collect and what we do with it
What technology we use
What advertising services do we use?
What are your data protection rights and how you can exercise them
5 impasse de Negreneys
You may contact us at any time if you have any questions regarding your data protection rights or if you wish to exercise any of the following rights granted to you under the General Data Protection Regulation (2016/679; the GDPR). You have the:
Right to withdraw consent in accordance with s. 7 para. 3 of the GDPR (for example, you may contact us if you wish to withdraw consent previously given to receive our newsletter)
Right of access to your data in accordance with Art. 15 of the GDPR (for example, the right to be informed whether or not personal data concerning you are processed, what personal data are processed and the purpose of the processing.
Right to correct your data in accordance with Art. 16 of the GDPR (for example, you can contact us if your email address has changed and you would like us to update the data we hold)
Right to have your data erased in accordance with Art. 17 of the GDPR (for example, you can contact us if you would like us to delete some data we have kept about you)
Right to limit the collection of data in accordance with Article 18 of the GDPR (for example, you may contact us if you wish to send only the absolutely necessary e-mails)
Right to data portability in accordance with Art. 20 of the GDPR (for example, you can contact us to receive your data in a commonly used format and in a machine-readable format if you wish to upload it to another website)
Right to complain to the supervisory authority in accordance with Article 77 para. 1 GDPR letter f (for example, you can go directly to the data protection control authority)
If you wish to file a complaint with a national supervisory authority regarding the processing of your personal data, you can do so by contacting your local data protection authority (“local” means the place where you live or work, or the place where an alleged data breach occurred).
The competent authority in France shall be:
The National Commission of Informatics and Liberties (CNIL): https://www.cnil.fr/fr.
We will only keep your information for as long as necessary to fulfil our contractual or legal obligations or any other authorised purpose for which we have collected it, in particular to detect and prevent fraud or security incidents. When the applicable retention period has expired, we take steps to permanently delete, aggregate or anonymize the information.
We do not collect any personal data when you only want to visit our website, except for the data that your browser sends us, for example:
Pages and files visited
Date and time of consultation
Amount of data transmitted
Status messages (i.e., if the data transfer was successful)
Information about your device (for example, browser version, application version, operating system, language settings, device IDs)
Previously visited pages (if you access our website via a link)
Online IDs (e.g. IP address, session IDs, cookies, device IDs)
Geographic data (e.g. city, postal code) (transmitted via IP address)
In order to protect your privacy, we delete or anonymize the IP address in accordance with the set deadlines. Therefore, all other data that may be attached to it cannot be traced to you. The information we store is in anonymous form and is used only for statistical purposes to optimise our website. The purpose of temporary storage of this data is to establish a necessary connection between your device and our server and to ensure that the content of our website is actually loaded. This data is therefore necessary to display the contents of our website on your screen, to avoid display problems and other technical error messages. The legal basis is our legitimate interest, as set out in s. 6, para. 1, GDPR letter f.
This also includes:
The provision, customisation and customisation of our Fonetix services,
Guarantee the general security, operability and stability of our services, including the prevention of cyber attacks,
Communication on technical/security issues and contractual amendments (e.g. fraud warnings, account suspension or contract amendments) and,
The implementation of campaigns and competitions.
To the extent that the purpose is the implementation of a contract with you or the provision of a service that you have requested, the legal basis is Art. 6, para. 1, GDPR letter b. Otherwise, the legal basis is Art. 6, para. 1, letter f of the GDPR, our legitimate interest is then based on the aforementioned purposes.
In order to use our courses to improve the Fonetix pronunciation, you must register on our website. When you register on our website, we collect and store your basic data such as your (user) name, email address and password. In addition, when you sign up for our Services or place an order with us, we collect payment data and record your agreement on our Terms and Conditions.
As a protection measure, the data you enter is transmitted via an encrypted connection - just like when you visit our website. After a successful confirmation, your data will be stored until you decide to delete your information or all of your user account. However, deleting your information will also result in losing access to your subscription. The purpose of processing the requested data is to create a user account for the use of extended functions on the website. Registration is voluntary and may be revoked and/or user data deleted at any time. The legal basis is your consent as set out in s. 6 para. 1, GDPR letter a.
You can contact us about general enquiries by writing to our customer service at email@example.com or via the contact form available on our website. In this context, we process the data exclusively for the purpose of communicating with you. The legal basis for the processing of data shall be the performance of the contract in accordance with Article 6 para. 1, GDPR letter b.
We process the data collected on our clients for scientific research in the fields relevant to Fonetix. These include areas such as machine learning, artificial intelligence, natural language processing and deep learning, and monitoring the effectiveness of online learning processes. Fonetix’s research focuses on solving real and daily problems related to learning new languages and aims to improve and develop the existing service offering. It goes without saying that we comply with recognised scientific data protection standards. This also means that we only process your data in anonymized or pseudonymized form, for example by replacing all identifying data such as your name with other information.
Research at Fonetix includes the following objectives:
The development of on-line instructional methods to estimate, predict and analyse the needs and interests of our users;
The development of technical solutions to the real customer problems that our customer service faces in the course of its daily activities;
Improving speech recognition and optimising and individualising our learning units;
The development of technical solutions to enhance and improve the user experience and prevent fraud.
The legal basis for the processing of your data for research purposes described above is Art. 6, para. 1, letter f of the GDPR, according to which our legitimate interests are based on the aforementioned purposes.
If you are interested in receiving information about our company or products, you can subscribe to our newsletter. You will then receive an email in which you will have to click on a link to acknowledge receipt of the newsletter. We will keep the email address you provided until you unsubscribe from our newsletter. For this purpose, you will find a corresponding link to unsubscribe in each email of our newsletter.
In order to protect your privacy, we ask for a Double-Opt-In to ensure that the registered email address belongs to you. You can also unsubscribe at any time from the newsletter and delete your email address from the service provider's database. The purpose of processing the requested data is to send the information letter to your personal e-mail address in order to respond to your request for information about our company or products. The legal basis is your consent, in accordance with European data protection requirements, under Art. 6 para. 1, GDPR letter a.
If you subscribe to our Fonetix services, we will also send you marketing emails (advertising to existing customers). You can oppose their receipt at any time by sending an email to firstname.lastname@example.org or by unsubscribing in the settings of your Fonetix customer account (https://fonetix.org/mon-compte). A corresponding unsubscribe link is also included in each marketing email. The legal basis for this data processing is Art. 6 para. 1, GDPR letter f, based on our legitimate interest in advertising our products and services.
We use built-in graphics, called pixels, in our newsletter emails to track whether an email has been opened or not and which links in the email have been clicked to optimise our offers. We collect this data in pseudonymized form for general statistical evaluations as well as for the optimisation and development of our content and our communication with customers. This data is not linked to your personal data. The legal basis for this is our aforementioned legitimate interest, in accordance with Art. 6 para. 1, GDPR letter f. We use our business marketing emails to share content that may be of greatest interest to you and to better understand what our users are really interested in. If you don't want us to analyse your usage behaviour, you can unsubscribe from our marketing emails or disable graphics in your default mail programme. The data relating to your interaction with our marketing e-mails are stored in pseudonymized form to improve deliverability and to remedy technical anomalies; they are then completely anonymized.
Cookie expiration date
Any cookie value
Provided they do not contain a specific expiration date, cookies are only temporarily saved and automatically deleted as soon as you close your browser or turn off the device. Cookies with an expiration date remain saved even after you close your browser or turn off your device. These cookies are only deleted when they have reached their expiration date or if you manually delete them.
We use the following three types of cookies on our website:
the necessary cookies (for example, the cookies needed to display the website correctly for you and to temporarily save certain settings)
functional and performance-related cookies (cookies that help us improve our website, for example to evaluate the technical data of your visit and thus avoid error messages)
advertising and data analysis cookies (cookies that provide data analysis and personalised commercial ads, for example you see commercial ads for shoes if you have previously looked for shoes)
You can use your browser settings to configure, block, and delete cookies. If you remove all cookies from our website, you may find that some features of the website are not displayed correctly. You can find useful information and instructions for browsers that are commonly used on the CNIL's website: https://www.cnil.fr/fr/cookies-et-autres-traceurs/comment-se-proteger/maitriser-votre-navigateur
Cookies are only activated after your express authorisation, except for those that are necessary for the operation of the technology. You may withdraw this permission at any time. You will find information on how to remove this permission, as well as additional information, in the cookie configuration options.
We use YouTube to embed videos. YouTube is operated by YouTube LLC, headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA. YouTube is represented by Google Inc., headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When playing embedded videos, a connection to YouTube servers is established and your IP address is transmitted for technical reasons. If you are also logged into your YouTube user account, YouTube will assign the information about the videos you watched to your personal user account. You can prevent this by logging out of your YouTube account and other accounts on the Google platform before using our website.
The security standards of the Google platform and the privacy rules of Google (https://policies.google.com/privacy?hl=fr-FR) apply as protection measures.The purpose of the data transfer is to integrate YouTube videos on our site, so that our users can easily access the videos displayed without leaving our site. The legal basis is your consent in accordance with Article 6, para. 1, GDPR.
To improve visual fonts, we use Google Fonts (https://fonts.google.com) by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"), a collection of fonts provided by Google. These fonts are transferred to your browser's storage folder and enabled when you visit this or other websites. If this option is not supported, the Web page text will only be displayed in a default font. To do this, a query is sent to domains such as fonts.googleapis.com or fonts.gstatic.com, which, for technical reasons, contains your IP address. However, your data will not be merged with other data or transferred back to you.
Our website uses Google LLC’s Conversion Tracking, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: Google), to record statistics on the use of our website and in order to evaluate the optimisation of our services for you. Google AdWords places a cookie on your computer in case you have accessed our website through a Google advertisement. If the user visits specific pages on the AdWords client’s website, and the cookie has not yet expired, Google and the customer can see that the user clicked on the ad and was directed to that page. Each AdWords client receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information collected using the conversion cookies is used to create conversion statistics for AdWords customers who have decided to use conversion tracking. We receive information on the total number of users who clicked on the ad and were redirected to a page containing a conversion tracking tag. However, we do not receive any information that can be used to personally identify users.
The legal basis for the use of this service is your consent as set out in s. 6 para. 1, letter a of the GDPR, and consent is granted via our cookie banner. Consent may be withdrawn at any time via the Cookie Management Portal.
The data we collect will only be transmitted if:
you have given your express consent in accordance with article 6, para. 1, GDPR letter a,
disclosure under s. 6, para. 1, letter f of the GDPR is necessary to assert, exercise or defend your rights through legal action and there is no reason to assume that you have a paramount interest in not disclosing your data,
we are legally obliged to transmit the data in accordance with article 6 para. 1, letter c of the GDPR; or
processing is necessary for the performance of contracts concluded with you or for the implementation of pre-contractual measures which are carried out at your request, in accordance with Article 6 para. 1, GDPR letter b.
In addition, information may be provided in the context of official investigations, court decisions and judicial proceedings if necessary for the purpose of prosecution or enforcement.
We use payment service providers. Depending on the payment method you choose when ordering, Fonetix's authorised payment service providers are responsible for collecting and processing your payment data (e.g. bank details or credit card data). The data protection declaration of the payment service provider concerned shall apply in this respect.
Fonetix takes security measures to ensure that your data is protected against loss, alteration or misuse. To do this, Fonetix uses continuously updated, industry-standard firewalls and other security systems. At the same time, the user must be aware that we cannot offer 100% protection against attacks, due to the constant barrage of new viruses and means of attack on the secure data systems of Internet services. Fonetix will continue any attacks on the data, regardless of the author, civilly and criminally, and will inform users in case their data has been compromised.
Last updated at: June 2022